Support

Frequently asked questions

WHAT IS TELLYBEAN?

Tellybean is a video calling service for TV, mobile and web. With Tellybean youcan share life-sized video calling moments on your TV for those special times with your family.

 

WHAT DEVICES ARE COMPATIBLE WITH TELLYBEAN?

Tellybean is compatible with the following devices

Android TV devices i.e. Smart TV’s and set-top boxes

LG Smart TV’s, WebOS 3.0 and above

Android mobile devices

iOS mobile devices

WHERE CAN I GET TELLYBEAN?

To use Tellybean on your phone or TV download the app to your TV, mobile device or find it from your computers browser.

       Android TV or Android mobiles, from the Google Play Store

       LG WebOS Smart TV’s, from the LG Content Store

       iOS devices, from the App Store

       www.tellybean.com from Chrome or Firefox browsers


We’re working hard to make Tellybean available for other platforms, too. Sign up here for all the latest news from Tellybean.

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DO I NEED A WEBCAM TO USE TELLYBEAN VIDEO CALLING ON TV?

Yes, you will need to use the Tellybean camera app to make video calls on the TV.

      For Android TV devices you need to download the Tellybean Camera App from the app store to your Android device

       For LG Web OS TV’s you need to download the Tellybean Mobile app, and use the “TV connection” option from the menu

IS THE WEBCAM APP AVAILABLE FOR IOS?

 

No, currently the webcam app feature is not available for iOS devices. This will be supported in a future update to the iOS app.

CAN I USE A WEBCAM ON THE NVIDIA SHIELD TV?

Yes, you can use a webcam on the Nvidia Shield TV, we recommend the Logitech C270 or C920. Please ensure you have the latest update installed to your Shield TV.

HOW DO I CONNECT MY TV WITH THE TELLYBEAN CAMERA APP?

From the Tellybean TV home screen you’ll find your 9-digit Tellybean number. Enter this number in the Tellybean Camera app.You must be on the same Wi-Fi network to pair the Camera app with the TV app.

CAN I USE TELLYBEAN VIDEO CALLING ON A MOBILE PHONE?

Yes, you can make video calls to all your Tellybean contacts using your Android or iOS mobile phone.

CAN I USE TELLYBEAN WITH MY COMPUTER?

Yes. Go to www.tellybean.com and create a Tellybean account. You can do this with your Facebook or Google credentials. Tellybean on the web works with Chrome and Firefox browsers. You can make a video call to all your Tellybean contacts on their TV, mobile phones or web with your Tellybean account.

HOW DO I INVITE OTHERS TO TELLYBEAN?

You can invite others to join Tellybean directly from the Tellybean app on your TV, mobile device, or from your Tellybean account on the web.

 

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