Support

Frequently asked questions

WHAT IS TELLYBEAN?

Tellybean is a video calling service for TV, mobile and web. With Tellybean you’ll have life-sized video calling on your TV to share special moments with your family. Tellybean works on all Android TVs: Smart TVs and set-top boxes. Tellybean also works on all Android mobile devices, and you can use it on any computer as well.

WHERE CAN I GET TELLYBEAN?

To use Tellybean on your Android TV or mobile phone, go to Google Play store with your device and download the Tellybean video calling app. To use your Android phone as webcam for Tellybean videocalling, download the Tellybean Camera app from the Google Play store and follow the instructions on your TV. If you want to use Tellybean with your computer, go to www.tellybean.com with Chrome or Firefox browsers and sign in with your Google or Facebook accounts.

We’re working hard to make Tellybean available for other platforms, too. Sign up here, and we’ll let you know the latest news about Tellybean.
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DO I NEED A WEBCAM TO USE TELLYBEAN VIDEO CALLING ON TV?

You can use your Android phone or tablet as a wireless web camera for Tellybean. You will need to install the Tellybean Camera app to your Android device for this. Please note: Android TV platform does not support USB webcams. That’s why you need the Tellybean Camera app and Android device for video calls on your TV. Only if you have an Nvidia Shield Android TV can you use a webcam, we recommend the Logitech C270 or C920.

HOW DO I CONNECT MY TV WITH THE TELLYBEAN CAMERA APP?

On the Tellybean TV home screen you’ll find your 9-digit Tellybean number. Enter this number to the Tellybean Camera app.You must be on the same Wi-Fi network to pair with the TV app.

CAN I USE TELLYBEAN VIDEO CALLING ON A MOBILE PHONE?

Yes, you can make video calls to all your Tellybean contacts using your Android mobile phone. Go to Google Play store and install the Tellybean video calling app to your Android mobile phone.

CAN I USE TELLYBEAN WITH MY COMPUTER?

Yes. Go to www.tellybean.com and create a Tellybean account. You can do this with your Facebook or Google credentials. Tellybean on the web works with Chrome and Firefox browsers. You can make a video call to all your Tellybean contacts to their TV, mobile phones or web with your Tellybean web account.

HOW DO I INVITE OTHERS TO TELLYBEAN?

You can invite others to join Tellybean directly from your Tellybean video calling app on your TV, Android mobile device, and from your Tellybean account on the web.

 

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